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green cross project: A model for providing emergency mental-health aid after September 11, The
Phi Kappa Phi Forum, Spring 2002 by Figley, Charles R, Figley, Kathleen Regan
Incident Command System
Consistent with crisis-management protocol (the Incident Command System), GCP members filled the roles of Incident Commander (initially Kathleen Figley), Operations Manager, Public Relations Specialist (Charles Figley), and team leaders who each supervised five traumatologists.
The Incident Commander (IC) is responsible for GCP deployment, following a standard protocol for the operation using chain of command as well as acting as the point of contact with the host organization. The Operations Manager (OM) is responsible for the day-to-day service provision, including supervising the team leaders, monitoring the quality of services delivered, and ensuring that all appropriate documentation of services is delivered. The Public Relations Specialist is responsible for representing the GCP mobilization to all entities outside the operation, including the news media, other organizations involved in the operation, and the general public.
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Additional roles include Logistics Officer and Finance/Administration Officer, who ensure that all logistics and planning are complete, all transportation needs are coordinated, and all necessary supplies are procured.
These roles are consistent with the incident command structure used by most response-oriented organizations. Unlike other organizations, however, the GCP in its operations manual requires that all teams include a compassion-fatigue specialist responsible for daily team defusing, the general morale of the team, and follow-up after the traumatologists return home.
After the September 14 letter was received by the GCP, Kathleen Figley declared the mobilization, established the New York GCP, and dispatched the advance party of GCP workers to arrive September 16. The Incident Commander (Kathleen Figley) and Public Relations Specialist (Charles Figley) met with the Host (32B-J) mid-afternoon September 16, and together GCP and Local 32B-J established their plan of operations. An orientation to the operation was provided by the Incident Commander to all GCP team members on the evening of September 16, and services began the next day.
Staffing
GCP deployed a total of thirty-six traumatologist volunteers from September 16 through October 17, 2001, in teams numbering from eleven to fourteen. To maintain continuity of services, some team members were on site from one week to the next.
Before initiating services for the Host, it was agreed that the mission of the GCP New York at 32B-J was to help the management, start, employees, and membership mitigate the impact of traumatic response induced by the September 11, 2001, attack on the World Trade Center. This resulted in the following objectives.
Primary Objective
* Objective 1: Provide immediate critical-incident stress management and crisis-oriented services using scheduled group defusing/educational sessions with fund and union staff; scheduled individual defusing/educational sessions with fund, union staff, and members; unscheduled individual and/or group sessions with fund, union staff, and members; and crisis interventions as needed.
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