CRM Express Equips Business Web Sites With 24/7 Online Customer Support

Customer Inter@ction Solutions,  Mar 2005  

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On-Demand Solutions

Help Desk Technology Corporation, a developer and marketer of help desk software, has announced its Web-based subscription service, CRM Express, can now equip small businesses' Web sites with 24/7 online customer service capabilities. The company hosts the service to allow the system to be set up in minutes, requiring no software installation or long-term commitment, offering both an easier point of contact for customers and vital management and reporting to aid business operations.

CRM Express is intended to offer customers a convenient self-service portal for submitting inquiries or service requests, checking the status of pending requests and accessing answers to common questions by using an online knowledge base created with the service's tools. Questions can relate to product specifications, shipping methods, new product availability, troubleshooting procedures, and/or any other topics relevant to that particular business.

CRM Express is intended to be a low-cost solution for around-the-clock customer service; to be a means of reducing phone inquiries by enabling customers to find many of their own answers with a few clicks; and to offer management and reporting abilities that are not available with FAQs and basic e-mail communication.

www.helpstar.com

Copyright Technology Marketing Corporation Mar 2005
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