NetScaler Speeds Online Banking Service for Nation's 10th Largest Credit Union

NetScaler Inc., the global leader in accelerated application delivery systems, today announced that Security Service Federal Credit Union (SSFCU) has deployed the NetScaler solution to meet the growing demand for new products and services through its popular online-banking applications. SSFCU, the nation's 10th largest credit union with assets exceeding $3.5 billion, chose NetScaler as a core component of its network infrastructure, allowing it to securely deliver a wide range of enterprise applications far more quickly and cost-effectively than before. On Day 1 of the deployment, SSFCU immediately doubled the capacity of concurrent users and realized a significant increase in application performance, maximizing its existing IT infrastructure without further hardware or software investments.

"Many of our more than 550,000 members are military families stationed out of the area. Since they cannot visit one of our 28 offices, these members rely almost exclusively on Internet banking," said Jay Winslow, senior vice president and chief information officer of SSFCU. "NetScaler gives us the secure application acceleration, availability and scalability we need to handle many more members simultaneously while improving overall user satisfaction."

SSFCU, with headquarters in San Antonio, Texas, was the first credit union in its area to offer extensive online banking services to its customer base. As the number of registered users grew beyond 200,000, the company began exploring ways to rapidly scale the capacity of its network to handle this increased volume more effectively. Unlike alternative solutions, NetScaler fit seamlessly into SSFCU's existing infrastructure without requiring any changes to its network or applications. More importantly, NetScaler's comprehensive functionality, including Layer 4-7 content switching, compression and integrated SSL VPN, gave SSFCU the ability to address multiple application delivery needs across the enterprise that it could not solve with traditional load balancers or application acceleration point products. In addition, NetScaler proved to be extremely cost-effective when compared to alternative approaches such as expensive server upgrades or application rewrites.

Winslow added, "Working with NetScaler has been a positive experience on all levels. The company's customer support is truly outstanding -- above and beyond any reasonable expectations. Our relationship quickly evolved into more of a partnership because of NetScaler's no-nonsense approach to helping us improve our service delivery capabilities. NetScaler genuinely sought to understand our business needs and worked closely with us to solve them."

SSFCU's success in online banking reflects a growing national trend. Nearly half of all U.S. adult Internet users now manage their bank accounts online, making financial services the fastest growing online activity, according to a Pew Internet and American Life Project conducted in November 2004(1). The survey results showed 44 percent of U.S. Internet users bank online, up from 30 percent just two years ago.

"In the highly competitive world of banking, customers demand online services that are fast, secure and reliable," said Wes Wasson, vice president of worldwide marketing at NetScaler. "Our passion at NetScaler is to help customers address their application delivery challenges in a way that seamlessly extends to all applications and all users, enterprise-wide. This allows us to positively impact their bottom line, paying dividends well into the future."

About SSFCU

Security Service Federal Credit Union is the 10th largest credit union in the nation and the largest credit union in San Antonio. Security Service, recognized as a leader in the credit union industry, has implemented the latest technology to improve convenience and service for its members. With more than $3.5 billion in assets and membership exceeding 550,000, the credit union has 21 locations in South Texas and eight facilities in Colorado. Visit SSFCU on the web at www.ssfcu.org.

About NetScaler

NetScaler is the leading provider of networking systems that accelerate the secure delivery of critical business applications to any user in any location. The NetScaler solution tightly integrates best-in-class load balancing and content switching with industry-leading acceleration and security functionality, enabling customers to improve the performance of both web and non-web applications by 5x or more. With five of the top five e-businesses in the world as customers, an estimated 75 percent of all Internet users interact with a NetScaler system at least once in any given day. NetScaler also boasts more than 400 enterprise customers across all industry sectors, including some of the world's largest Global 2000 companies.

NetScaler headquarters are in San Jose, California. For more information, visit http://www.netscaler.com.

NetScaler is a trademark of NetScaler, Inc. in the United States and other countries. All other companies and products mentioned herein may be trademarks of their respective holders.