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Health Services Research, June, 2006 by Judith K. Barr, Tierney E. Giannotti, Shoshanna Sofaer, Cathy E. Duquette, William J. Waters, Marcia K. Petrillo
Miles, M. B., and A. M. Huberman. 1994. Qualitative Data Analysis. An Expanded Sourcebook California: Sage Publications.
Rhode Island Department of Health. 2001a. A Report of Patient Satisfaction with Hospital Care in Rhode Island [accessed November 2, 2005]. Available at http ://www.health.ri.gov/chic/performance/quality/quality 10.pdf
--. 2001b. "A Report of Patient Satisfaction with Hospital Care in Rhode Island: Technical Report" [accessed November 2, 2005.] Available at http://www. health.ri.gov/chic/performance/quality/quality 10_technical.pdf
--. 2004. "Statewide Effort to Improve Hospital Patient Satisfaction Ratings [accessed November 2, 2005]. Available at http://www.health.ri.gov/chic/ performance/quality/quality23.pdf
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Rosenthal, G. E., P.J. Hammar, L. E. Way, S. A. Shipley, D. Doner, B. Wojtala, J. Miller, and D. L. Harper. 1998. "Using Hospital Performance Data in Quality Improvement: The Cleveland Health Quality Choice Experience." Journal on Quality Improvement 24 (7): 347-59.
Scanlon, D. P., C. Darby, E. Rolph, and H. E. Doty. 2001. "Use of Performance Information for Quality Improvement: The Role of Performance Measures for Improving Quality in Managed Care Organizations." Health Services Research 36 (3): 619-41.
Shearer, A., C. Cronin, and D. Feeney. 2004. "The State-of-the-Art of Online Hospital Public Reporting: A Review of Forty-Seven Websites." Delmarva Foundation [accessed November 2, 2005]. Available at http://www.delmarvafoundation. org/html/public_reporting_summit_052604/WebSummariesFinal9.2.04.pdf
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West, T. 1998. "Comparing Change Readiness, Quality Improvement, and Cost Management among Veterans Administration, For-Profit, and Nonprofit Hospitals." Journal of Health Care Financing 25 (1): 46-58.
Address correspondence to Judith K. Barr, Sc.D., Senior Scientist, Qualidigm[R], 100 Roscommon Drive, Suite 200, Middletown, CT 06457. Tierney E. Giannotti, M.P.A., Senior Research Associate, and Marcia K. Petrillo, M.A., Chief Executive Officer, are with Qualidigm, Middletown, CT. Shoshanna Sofaer, Dr.P.H., is the Robert P. Luciano Professor of Health Care Policy, School of Public Affairs, Baruch College, The City University of New York, NY. Cathy E. Duquette, Ph.D., R.N., Vice President Nursing and Patient Care Services, is with the Newport Hospital, Newport, RI. William J. Waters, Jr., Ph.D., Deputy Director, is with the Rhode Island Department of Health, Three Capitol Hill, Providence, RI.
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