Hard Rock moves to centralized POS

Nation's Restaurant News,  August 13, 2007  

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ORLANDO, FLA. -- Hard Rock International, based here, is rolling out Micros Systems' new Simphony centralized point-of-sale system to its 60-plus, company-owned restaurants in Europe and North America following an initial test at six units, Micros said.

"With the implementation of Simphony, we are able to deploy a true enterprise solution," said Kelly Maddern, senior director of information technology for Hard Rock. "Simphony provides Hard Rock with centralized database management and a minimized cafe infrastructure, allowing us to improve service and responsiveness to our cafes, without significantly increasing our current IT/POS staffing levels."

Sources at Columbia, Md.-based Micros said the rollout is expected to be completed by March and will permit the casual-dining chain owned by the Seminal Tribe of Florida to eliminate more than 60 in-restaurant computer servers. They said Hard Rock will self-host Simphony's centralized database and added that the chain selected the new system, with its service-oriented architecture and contemporary data security capabilities, to replace an 11-year-old Micros 8700 system.

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