Tickets to go: new on-board computer technology may change the way producers handle customer accounts

Concrete Producer, The,  March, 2005  by Rick Yelton

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The computer is powerful enough to eventually transform the driver's role to product deliverer, observer, and reporter into a more active participant in the entire sales transaction.

For example, the program contains a feature for handling ready-mixed CODs. "We've included a sub-program that enables drivers to collect cash or checks on multiple load deliveries and verify payment type and amount," says Delperdang.

There's also a feature safety directors will enjoy. The unit is equipped with a digital camera, whose images are linked through software to that particular job and ticket. "If the driver sees something that needs to be reported such as improper testing procedures or an unsafe site condition, it becomes a matter of record with a simple click of the finger," says Delperdang.

Map source

One upgrade aimed for the smaller and medium producer is the driver's computer can also serve as a map source. For a onetime up-charge, the producer can have its own map page images loaded into DigiTic and have it available for the drivers.

"Notes" is a standard and exciting feature that will allow drivers to type or record voice notes on the device for future jobsite or delivery reference.

Another upgrade is having the unit send information so that dispatchers can monitor and track truck activity. The system can, in effect, create a historical record of the truck's activity through sequencing that is linked to the ticket. While not a real-time look at what's happening in the field, the data can help fleet managers discover trends and study potential problems.

The unit's size makes it easy to be incorporated in many common truck delivery activities. While the driver is in the cab, the computer is attached to a mount similar to a standard truck tracking display. The unit can be used as a status monitor. A readout reminds the driver of special concerns or directions.

It might even replace the plant's time clock. Future plans call for software that enables the driver to punch in and use the computer's login and PIN number.

The unit is also equipped with an antitheft device that renders the unit useless if not returned.

To learn more about the DigiTic onboard ticket management system, telephone 978-856-1670, visit www.paradymetechnologies.com, or visit booth S11251 at CONEXPO.

COPYRIGHT 2005 Hanley-Wood, Inc.
COPYRIGHT 2005 Gale Group