Glossary extraction and utilization in the information search and delivery system for IBM Technical Support

IBM Systems Journal,  Sept, 2004  by L. Kozakov,  Y. Park,  T. Fin,  Y. Drissi,  Y. Doganata,  T. Cofino

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In our prototype, we found that using domain-focused glossaries in the KWA application may yield improved document-relevancy ranking by appending salient terms to the document meta-data. We also considered improving the relevancy ranking algorithm based upon the weights of the salient terms in the document and presented this idea as future work.

We explored improving customer-search goal attainment by employing keyword analysis based on focused glossaries. This is particularly important for the IBM Technical Support information search and delivery system, where documents belong to many different hardware and software categories.