Axios Leverages Expert Knowledge to Push Boundaries in IT Service Management

Business Wire,  Oct 24, 2005  

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WASHINGTON -- Axios Systems (www.axiossystems.com), a leading provider of Best Practice-based consolidated IT Service Management software solutions, today announced a global agreement with Knowledge Powered Solutions (www.kpsol.com) and RightAnswers (www.rightanswers.com) - adding their market-leading Knowledge Management Suite and Knowledge Content offerings to Axios' best-of-breed integrated solutions offering.

Knowledge is the life blood of any organization. In today's complex business environments, managing the combination of legacy IT systems and increasing adoption of new technologies, the duties of the IT Service Desk have never been more challenging. Accurate knowledge of these business critical applications and systems is a necessity, with correct and swift knowledge retrieval essential to ensure customer satisfaction, business efficiency and profitability.

Axios Systems' partnership with Knowledge Powered Solutions (KPS) and Right Answers enables Axios to provide a fully-integrated Knowledge Management solution with RightAnswers knowledge content delivered through KPS' leading-edge search technology.

This partnership will allow users of Axios' award-winning IT Service Management solution - assyst, to directly utilize KPS' fully-featured search technology with the addition of RightAnswers' Knowledge-Paks. Knowledge-Paks are technical support knowledge bases consisting of more than one hundred thousand solutions. KPS' technology processes this knowledge and then serves up on-demand solutions to problems occurring with more than 150 off-the-shelf software titles - all accessible and leveraged directly from within assyst.

"We are delighted to be working with both KPS and RightAnswers, providing our customers and prospects with world-class Knowledge Management to help increase Service Desk efficiencies and ultimately customer satisfaction." said Neil Whyte, Solutions Alliance Manager at Axios Systems, "This is another great addition to our best-of-breed solutions approach as both partner's offerings complement our IT Service Management solution - assyst, and ultimately help organizations to increase the strategic business value of their Service Desks."

"KPS believes that the integration of Universal Knowledge and assyst will deliver a new standard for knowledge enabled IT Service Management solutions. Axios customers will gain access to valuable knowledge quickly and easily from within the assyst application. With the addition of Right Answers Knowledge Paks, providing answers to questions relating to off-the-shelf software products, Axios customers will be able to improve customer service through the provision of fast and accurate solutions to customer queries" said Roger Haddon, Managing Director at Knowledge Powered Solutions.

About Axios Systems

Axios Systems is a leading provider of Best Practice-based consolidated IT Service Management software solutions.

Our customer-centric approach combined with our leading integrated technology framework ensures our customers worldwide can align their service and support organizations with the overall goals of the business.

Benefiting from two decades of product development and investment around Best Practice principles, our core solution, assyst, intuitively steers users through the IT Infrastructure Library (ITIL) processes.

Implementing assyst in an organization optimizes IT Infrastructure efficiency, reduces total cost of IT ownership and ensures a rapid Return on Investment.

Our commitment to Best Practice is further demonstrated through being first to achieve BS 15000 certification - the world's first formal standard for IT Service Management.

Axios Systems is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.

About Knowledge Powered Solutions (KPS)

Knowledge Powered Solutions (www.kpsol.com) develops and markets Knowledge Management solutions for use in service desks help desks, call centers, e-learning and corporate information management environments.

KPS intelligent software solutions can be deployed to customer service staff, intranet users, external customers and partners. These groups are able to access vital knowledge quickly and easily through a simple to use natural language interface. The KPS solution helps to identify and fill knowledge gaps and make the solution available for future use.

KPS technology enables users to deliver significantly improved support levels to internal and external customers whilst reducing cost of service. Customers include organizations such as GlaxoSmithKline, US Navy, Cartridge Automotive Systems, First Data International, Insure COM, Harley Davidson and Thomson Net.

About RightAnswers

RightAnswers, Inc (www.rightanswers.com) is a Knowledge Service Provider (KSP) and the recognized leader in the technical support knowledge base market. The company pioneered the concept of the Knowledge-Enabled support center by introducing the first commercially available knowledge base in 1991. Since then, RightAnswers' Knowledge-Pak(R) brand continues to set the standard for technical support knowledge bases. No other organization delivers more accurate, current and relevant content to as many support professionals worldwide as RightAnswers. Ultimately, this allows RightAnswers' customers to reduce organizational support costs, while radically improving end-user satisfaction.

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