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Wells Fargo Wins #1 Rating in Consumer Online Banking from Watchfire® GomezPro™; Wells Fargo also Wins Top Award in Corporate Online Banking from Global Finance Magazine
Business Wire, August 17, 2005
SAN FRANCISCO -- Wells Fargo & Company (NYSE:WFC) has been ranked number one overall in the Q3 2005 Online Banker Scorecard by Watchfire(R) GomezPro(TM), which publishes a bi-annual scorecard for consumer-facing financial Web sites.
Wells Fargo, for the second time in a row, achieved best-in-class overall for its focus on customers. Watchfire GomezPro also recognized Wells Fargo for launching first-to-market tools for money management such as e-mail alerts; improved authentication for customer-to-customer money transfers; and integrating online brokerage, banking and bill pay services.
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"These awards reinforce Wells Fargo's trailblazing leadership in Internet banking," said Jim Smith, executive vice president of Wells Fargo's Consumer Internet Channel. "Banking on the Web has been transformed from simple transactions into an essential tool for helping consumers manage and organize their money with innovative services such as My Spending Report."
Watchfire GomezPro also recognized Wells Fargo's leadership in using technology for customer convenience with My Spending Report. The report, which has a patent pending, combines spending transactions from a customer's check card, credit card, checking account and bill pay in one convenient place, accessed through a secured, online banking session and updated automatically each day. Electronic and bill payment transactions are organized by familiar categories such as gas/automotive, groceries, ATM withdrawals, etc. My Spending Report provides the advantages of complex personal finance software without the expense and effort.
"At Wells Fargo, we listen and learn from our customers," said Sona Chawla, head of Wells Fargo's Online Sales and Marketing, Internet Services Group. "So we are constantly learning how to take the most innovative technology and give people the information they need -- when, where and how they want it. We've found that this leads to better and longer lasting relationships with our customers."
Wells Fargo has nearly 7 million consumers actively banking online, and more than half of the company's checking accounts are now accessed online. Nearly 3 million consumers use Wells Fargo's bill pay and presentment services, and 619,000 active online small business customers are banking online with Wells Fargo.
In addition, Global Finance magazine just named Wells Fargo & Company the "Best Corporate/Institutional Internet Bank" in the United States. Wells Fargo received five additional awards from Global Finance including: (consumer) "Best Integrated Consumer Bank Site;" "Best Web Site Design," (corporate);" "Best Web Site Design;" "Best Integrated Corporate/Institutional Bank Site;" and "Best Information Security Initiatives."
Forbes.com just named Wells Fargo "Best of the Web" for single sign-on access to a wide array of services, including: checking, online bill pay, brokerage, mortgage, etc. According to Forbes.com, "the site manages to convey warmth and an attention to customer service."
About Wells Fargo & Company
Wells Fargo & Company is a diversified financial services company with $435 billion in assets, providing banking, insurance, investments, mortgage and consumer finance to more than 23 million customers from more than 6,000 stores and the internet (wellsfargo.com) across North America and elsewhere internationally. Wells Fargo Bank, N.A. is the only bank in the United States to receive the highest possible credit rating, "Aaa," from Moody's Investors Service.
COPYRIGHT 2005 Business Wire
COPYRIGHT 2008 Gale, Cengage Learning
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