Charter One Mortgage Corp. Selects Domania's Portfolio Protect; Innovative Lender Adopts Mortgage Industry's Award-Winning Mortgage Retention Product

Business Wire,  July 15, 2002  

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Domania, Inc., a Boston-based financial and marketing services software firm, announced that Charter One Mortgage Corp., the mortgage lending subsidiary of Charter One Bank, N.A., has selected Domania's loan acquisition-retention and customer relationship product, Portfolio Protect(TM). Charter One joins industry leaders, such as Chase Manhattan Mortgage, Countrywide, Fleet and IndyMac Bank, to implement Portfolio Protect to enhance customer loyalty and build stronger relationships with their borrowers.

Portfolio Protect is an award-winning acquisition and retention technology. It is the only product in the marketplace that uses behavioral models and statistical projections to anticipate loan runoff. By targeting at-risk customers who are considering moving or refinancing, Portfolio Protect enables lenders to offer the most appropriate loan products through a fully outsourced rules based e-mail marketing program, enabling them to retain existing customers as well as acquire new ones.

Portfolio Protect will be integrated with the Web site of Charter One Mortgage (www.charteronemortgage.com), a leading innovator in online mortgage lending. Fortune magazine named Charter One Financial among its top ten most admired mortgage finance companies for 2001, and charteronedirect.com was recently ranked among the top ten Internet mortgage sites by Gomez(TM), the Internet quality measurement firm. Charter One's Web site enables consumers to perform nearly all the steps in the loan origination process online, including getting instant approval, obtaining detailed closing costs and locking in or floating their desired rate.

"We chose Domania's Portfolio Protect because it has a proven track record of success," said Alton Buie, senior vice president, Marketing, Charter One Mortgage Corp. "As the mortgage industry shifts from a refi market to a purchase market, it's become increasingly important for us to maintain relationships with our existing customers who may be in the purchase market, and to continue to deliver the best and most relevant services and information to them when they need it most. Portfolio Protect will help us do just that."

"Charter One Mortgage is our newest client, and getting this vote of confidence from such a highly regarded lender speaks to the continued success of Portfolio Protect," said Bernie Dietz, vice president, Sales and Business Development, Domania, Inc. "We look forward to launching a winning program and helping Charter One continue to build lasting relationships with their customers."

About Charter One Mortgage and Charter One Bank

Charter One Mortgage is a wholly owned subsidiary of Charter One Bank, N.A., Cleveland, Ohio. With a combined $9 billion in annual retail mortgage originations, Charter One Mortgage and Charter One Bank rank among the largest retail mortgage lenders nationwide. Charter One Mortgage ranks among the 25 largest mortgage servicers nationwide, with more than 310,000 customers. With approximately $38 billion in total assets, Charter One Financial, Inc. (NYSE: CF), Charter One Bank's parent, is one of the 25 largest publicly traded bank holding companies in the country. For additional information, including press releases and investor presentations, interested persons are directed to Charter One's Web site: www.charterone.com.

About Domania, Inc.

Domania, Inc. is a financial and marketing services software company that provides customer acquisition and retention products to banks, mortgage lenders and Realtors(R). Domania has a client roster that includes Chase Manhattan Mortgage, Countrywide Home Loans, Charter One Mortgage, Fleet Boston Financial, Homestore, IndyMac Bank, NRT, E-LOAN, HomeGain and zipRealty. The company also operates the consumer real estate Web site, www.domania.com, rated among the top financial Web sites by Money Magazine. Domania's Home Price Check provides historical home price data through such partners as America Online (AOL), Dow Jones, Realtor.com, CBS MarketWatch, MonsterMoving, and The Motley Fool. Based in Boston, Domania was founded in 1989 as INPHO, Inc.

For more information about Domania, Inc. visit the company's Web site at www.domaniainc.com or contact Ben Joslin at (617) 779-2123 or bjoslin@domania.com.

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