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Industry: Email Alert RSS FeedBusiness activity monitoring
Health Management Technology, Dec, 2005
SunGard Workflow Solutions has added business activity monitoring (BAM) to its MACESS.exp business process management solution. The product includes content and process management, workflow, imaging, document storage, customer service, accountability and other features. BAM lets healthcare payers compile and analyze data, such as claims throughput, system operations and member/provider service levels. Then, it uses Web and database technologies to display the information graphically for managers and executives in a consolidated format, and provides a detailed real-time, browser-based view of the state-of-the-business, thus letting the payer gauge the levels of its performance. SunGard Workflow Solutions, Birmingham, Ala.
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