Content provided in partnership with

Manufacturing Industry

Three out of four major US airlines with financial problems see increase in customer complaints - report

Airline Industry Information, August 5, 2005

US Airways, United Airlines and Delta Air Lines have reported more consumer complaints for the first six months of 2005 compared to the same period in 2004.

These three airlines are reportedly three of the four major US airlines with serious financial problems and many of the complaints concerned mishandled luggage.

The most marked increase was that of US Airways, Reuters reported. According to Department of Transportation figures, the complaint rate for the airline went from 0.92 complaints per 100,000 travellers in 2004 to 2.07 for the January to June period in 2005. The data reportedly also showed that lost or mishandled baggage made up about 50% of the complaints, followed by flight delays and cancellations and customer service.

Most Popular Articles in Business: Research and Markets : Tesco Plc - SWOT Framework Analysis; Do Us a Flavor - Ben & Jerry's Issues a Call for Euphoric New Flavors; eBay made easy: ready to start an eBay business? These 5 simple steps will ...; Katrina's lawsuit surge: a legal battle to force insurers to pay for flood ...; Wal-Mart's newest distribution center opened last month near the southwest ...; More »

((Comments on this story may be sent to aii.feedback@m2.com))

Manufacturing Industry

Three out of four major US airlines with financial problems see increase in customer complaints - report

Airline Industry Information, August 5, 2005

Find Research Guides for:

Find Featured Titles for: Sports

Most Popular Articles in Business

Most Popular Publications in Business