Content provided in partnership with
Business Services Industry
Banking customers prefer branch visits to online banking - report
Internet Business News, August 16, 2004
INTERNET BUSINESS NEWS-(C)1995-2004 M2 COMMUNICATIONS LTD
Market analyst Datamonitor plc (DTM.L) in conjunction with MORI Financial Services (MFS) has presented a report called "Customer Acquisition in UK Financial Services".
According to the report, consumers prefer to visit bank branches for many of their banking needs. In 2003, 15% of customers chose their account provider because of a convenient branch, 80% of customers had approached their mortgage lender at a branch and 57% of people arranged their personal loan with an adviser at their bank.
- Most Popular Articles in Technology
- An overview of continuous data protection
- Why all those current ratings?
- Many countries now have a mobile penetration rate above 100%, report says
- The Tata Group's big telecom gamble: VSNL's recent acquisition of Tyco ...
- MEASURING BANK BRANCH EFFICIENCY USING DATA ENVELOPMENT ANALYSIS: MANAGERIAL ...
- More »
Additionally, the take-up rates for on-line and over the phone banking have been slower than expected, which according to Datamonitor is the indication that banks should treat their branch system as their strength and not a burden.
((Comments on this story may be sent to info@m2.com))
COPYRIGHT 2004 M2 Communications Ltd.
COPYRIGHT 2008 Gale, Cengage Learning
Find Research Guides for:
Find Featured Titles for: Arts
Most Popular Articles in Technology
- An overview of continuous data protection
- Why all those current ratings?
- Many countries now have a mobile penetration rate above 100%, report says
- The Tata Group's big telecom gamble: VSNL's recent acquisition of Tyco ...
- MEASURING BANK BRANCH EFFICIENCY USING DATA ENVELOPMENT ANALYSIS: MANAGERIAL ...
- More »