General Accounting Office Reports & Testimony: IRS Modernization: Continued Progress Necessary for Improving Service to Taxpayers and Ensuring Compliance.

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IRS Modernization: Continued Progress Necessary for Improving Service to Taxpayers and Ensuring Compliance.

GAO-03-796T May 20, 2003

Congress passed the IRS Restructuring and Reform Act of 1998 in response to frustration with the Internal Revenue Service's (IRS) inability to effectively carry out its mission. IRS's inability to deliver new computer systems that worked, allegations of abuse of taxpayers by IRS employees, and taxpayers greeted by busy signals when calling IRS for assistance ...