Xiaomi has issued a global recall for a popular high-capacity power bank after identifying a defect that can cause overheating and potential fire. The action covers a specific version of the 33W Power Bank 20000mAh with an integrated cable, and the company is offering refunds to affected customers. Below, you’ll find exactly how to check your unit and claim your money back.
What’s Being Recalled
The recall targets Xiaomi’s 33W Power Bank 20000mAh (Integrated Cable) with the model number PB2030MI. The issue, tied to raw materials used in a limited production run, can lead to malfunctions and battery overheating under certain conditions. Xiaomi has said the recall applies to units sold worldwide, not just in its home market.
Importantly, not every 33W 20,000mAh unit is affected. Xiaomi continues to sell the model, and only specific batches are included in the recall. The company described the number of known incidents as small but did not provide a figure. In its notice, Xiaomi also noted that more than 146,000 of these power banks have been sold in China alone, underscoring why the company moved quickly to expand the recall.
How to Confirm Your Unit
Flip the power bank over and look for the model label. If the back reads “Model: PB2030MI,” your unit may be part of the recall. Next, locate the serial number (SN). Xiaomi’s guidance shows multiple possible placements on the rear housing or near the integrated cable, and your packaging may also list it.
Once you have the SN, use Xiaomi’s support portal to check eligibility. If your serial number matches the recalled batch, you’ll be directed to the refund process. If it does not, your unit is considered outside the recall scope.
How to Get a Refund
Stop using the device immediately. Unplug it, do not recharge it, and keep it away from flammables while you arrange the return. Then:
– Go to Xiaomi’s customer support site and enter your SN to validate the recall.
– Follow the on-screen instructions to initiate a refund. You may be asked for the purchase channel and proof of purchase.
– If you purchased through a retailer or marketplace, you can also contact that seller, which may process the refund on Xiaomi’s behalf.
Consumer agencies such as the US Consumer Product Safety Commission and counterparts in Europe typically publish recall details and remedies, but Xiaomi’s tool remains the authoritative way to verify a specific serial number. Refunds are the stated remedy for affected units.
What to Do With the Recalled Battery
Do not throw lithium-ion batteries in the trash. Store the power bank at room temperature on a non-combustible surface until your return kit or instructions arrive. If you must dispose of it locally, use a certified e-waste or battery recycling program. In North America, resources from the Environmental Protection Agency and organizations like Call2Recycle can point you to drop-off sites; your municipal waste authority can do the same elsewhere.
Why This Recall Matters
A 20,000mAh power bank stores roughly 74 watt-hours of energy—comparable to a thin-and-light laptop battery. If a manufacturing flaw compromises cell separators or the battery management system, internal short circuits can occur, leading to thermal runaway. That’s why seemingly minor material issues in a limited batch can still prompt a broad safety action.
Notably, other brands have issued power bank and portable battery recalls in recent months, including Anker, Belkin, ESR, and ROMOSS. Safety labels like UL, ETL, CE, and proper cell vendor traceability reduce risk but don’t eliminate it. Buying from reputable channels and registering products can speed recall notifications.
Key Takeaways and Next Steps
– The recall covers Xiaomi’s 33W Power Bank 20000mAh (Integrated Cable), model PB2030MI, from a limited batch.
– Check the model label and serial number on your unit; verify eligibility via Xiaomi’s support portal.
– Stop using affected power banks, follow the return instructions, and secure a refund from Xiaomi or your retailer.
If you rely on a power bank daily, consider using a certified alternative while you wait for your refund. The recall process is straightforward—and taking a few minutes to confirm your serial number can eliminate a fire hazard from your bag or desk.