Confusing emails informing them that HeyTap is closing down US account services spurred a flurry of concern from OnePlus owners, particularly anyone using OHealth for fitness tracking and HeyMelody for earbuds management. With health data, device pairings, and firmware updates hanging in the balance, users wanted to know if their accounts — and all that information — would be left in the lurch.
OnePlus has since cleared the air: US user accounts are getting transferred to a new, locally run platform. OnePlus says that the OnePlus Account is the cornerstone, and content associated with this account will get transferred. In other words, the account is moving, not disappearing.
What OnePlus says is supposed to happen next
US accounts are allegedly on a domestic platform that gets a new community experience, according to the company announcement and some forum guidance.
The bottom line is continuity—your OnePlus Account will stick around, and any data linked to it should be retained after the switch. That encompasses profile information and community posts, which OnePlus says will be maintained as part of the transition.
What this means in practice is that there’s a back-end handoff from HeyTap (an Oppo-run service) to infrastructure managed by OnePlus in the US. A few prompts to log in again. However, OnePlus is calling this a migration rather than a reset.
What about OHealth and HeyMelody during the shift?
Messages from HeyTap support that customers have since passed on indicate the shutdown of US account services shouldn’t affect OnePlus apps, including OHealth, or the OnePlus Account itself. The logic is straightforward: if the identity layer and data are both hooked to your OnePlus Account, you can port that account across to a new platform and—in theory at least—it would carry your health stats, device connections, and app settings with it.
Worth noting, smartwatches and earbuds generally store key information locally and sync when they can access a connection. That said, if there’s a service hiccup during the transition, your watch can continue tracking, and you’ll still be able to pair your buds; your data should eventually sync once services have stabilized. Firmware updates and cloud backups will queue for a brief period of time, but the pipeline should resume under the new arrangement.
Why a handoff from HeyTap to a new US platform
HeyTap is the provider of account, cloud, and app services underpinning brands across Oppo’s ecosystem, including the technology enabling OHealth and HeyMelody. In the US, organizations have been regionally segmenting infrastructure to fulfill operational, compliance, and data residency requirements. Shifting US accounts to a OnePlus-controlled platform would fit the pattern and could make management, audit, and support easier as it’s all managed in the same place.
Industry practice indicates that these migrations are centered around maintaining identity tokens, re-issuing credentials, and seamless access with minimal user effort. When Google migrated Fitbit accounts to its broader identity system, for example, most users saw prompts to review terms and log in again, but their historical health data continued to be tied to their account. The handover handshake between OnePlus and HeyTap is similarly aiming for a local approach within the same guardrail: continuity.
What OnePlus users can do to prepare and reduce risk
- Update OHealth, HeyMelody, and the OnePlus community app to their most recent versions so you have the updated authentication hooks.
- Ensure you have the ability to sign in to your OnePlus Account, and that your email and phone number are correct for receiving a verification code.
- If the apps have export or backup options, consider keeping local copies of important health data for peace of mind.
- Please don’t make duplicate accounts during this process—keep using your current OnePlus Account so that we can continue to transfer over your data.
- When you open the apps after migration, have the Bluetooth devices in proximity so they can readily re-establish connections and check for firmware updates.
- Keep an eye out for official in-app banners or forum posts—these will be the quickest ways to know if there are any steps you need to take.
What OnePlus owners will have to accept in this transition
HeyTap pulling back from US-based account services does not mean OnePlus apps are being stripped of functionality. OnePlus says that it’s migrating accounts to a local server but retaining information linked to the same OnePlus identity. Initial advice from support channels supports that, indicating, for instance, that OHealth, HeyMelody, and these OnePlus Account services should work just fine.
Like any platform migration, there could be a few bumps along the way, but it seems that the company’s strategy is for a transition rather than doing away with something entirely. For end-users, key steps are straightforward: update your apps, verify that your account information is correct, and let the system take care of the details.