Siebel eBusiness Applications Selected By Societe Generale For Integrated Multichannel Retail Banking Model

Business Wire,  Dec 19, 2001  

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Business Editors

SAN MATEO, Calif.--(BUSINESS WIRE)--Dec. 19, 2001

Siebel Systems, Inc (Nasdaq:SEBL), the world's leading provider of eBusiness applications software, today announced that Societe Generale, one of the largest banks in the Euro Zone, has selected Siebel eBusiness Applications for its integrated multichannel retail banking model. By introducing a single, comprehensive view of the customer, Siebel eFinance -- a version of Siebel eBusiness Applications specifically designed for the unique business processes of the financial services industry -- enables Societe Generale to establish and maintain long-term profitable relationships with customers. In addition, Siebel eFinance will enable the bank to more effectively up-sell and cross-sell additional retail banking services to increase revenue and maximize profitability.

Until now, each of Societe Generale's retail banking channels was served by its own separate information system. The bank needed an integrated, multichannel view of the customer, to deliver high quality, personalized service. Using the rich, tailored functionality of Siebel eFinance, the bank's branches, call center, back office and corporate departments will now all share a single view of the customer. By using this information in real time across all channels -- including the branches, Internet, email and the telephone -- Societe Generale's customers will benefit from a faster, more personalized, and more coherent response to their needs, regardless of the channel they choose to use. This strategy will enhance customer service, satisfaction and long-term loyalty.

As Societe Generale understands more about its retail customers -- who they are, what services they are using, and their day-to-day behavior -- the comprehensive eBusiness solution will make it significantly easier for the bank to cross-sell and up-sell additional products and services, enhance productivity, and increase revenues.

The launch of this eBusiness solution follows the integration of Siebel eFinance with the bank's back-office applications. Societe Generale has successfully integrated the eBusiness environment, which incorporates nearly seven million French retail banking customers and 45 million records, with eighty different banking applications, into a single solution. The bank is also taking advantage of its Intranet infrastructure to deploy Siebel eFinance as a Web-enabled, integrated desktop application to each end user.

"Sales innovation and new technologies are at the heart of Societe Generale's development strategy, and we are working in close collaboration with Siebel Systems to create retail banking solutions which correspond precisely to our customers' needs," said Jacques Roger, Director of the 4D Program, Societe Generale. "By uniting customer information, Siebel eFinance will enable Societe Generale to understand more about our customers, anticipate their needs and deliver exceptional service. The strategy will also make it easier to sell additional products and services to customers, increasing revenues, and consolidating the bank's position as one of Europe's most successful financial services organizations."

About Societe Generale

The Societe Generale Group is one of the largest banks in the Euro Zone. The Group employs 80,000 people worldwide in three key businesses:

-- Retail Banking: Societe Generale serves 12 million retail customers
worldwide.

-- Asset Management & Private Banking: Societe Generale ranks third in the Euro
Zone, in terms of assets under management.

-- Corporate & Investment Banking: Societe Generale is the fourth largest bank
in the Euro Zone based on net banking income.

Societe Generale is the only French bank to be included in the four major socially responsible investment indexes. For more information, visit www.socgen.com

About Siebel Systems

Siebel Systems, Inc. (Nasdaq:SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.