Meeting the challenges of change: TIAA-CREF's Bertram L. Scott discusses how the legendary financial institution responds to new environments in its quest to continue to help higher education professionals

So I think by this time next year, you and I will be sitting here and you should be able to look back and see great evidence that those products were launched properly, that new platform was launched properly, and our customers feel better about us as an organization.

Bertram L. Scott

* Title: Executive Vice President for Product Management, TIAA-CREF Previous title: President, TIAA-CREF Life Co.

* Education: B.A., DePaul University

* Awards and Honors: Named "CEO of the Year," New Jersey NAACP, 2000; listed in "The 50 Most Powerful Black Executives in America." Fortune magazine, 2002; recipient of DePaul University's School for New Learning David O. Justice Award, 2002; elected to the United Way of Central Carolinas Board of Directors, 2003

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